About FetchMate
One product, one person behind it, and one rule that governs every page on this site: if we can't verify a claim, we don't publish it.
Who runs FetchMate
FetchMate is an independent online store run by Loïc Chiappini, an e-commerce entrepreneur based in Marseille, France, selling directly to customers in the United Kingdom. That's the whole org chart. There is no invented team of dog trainers, no "head of product testing", and no London office we don't actually have. When you email FetchMate, the person reading it is the same person who sourced the launcher, read the manual and wrote this site.
Being a small operation is not something we hide behind marketing copy, because it comes with a real advantage: nothing on this site has been diluted through layers of copywriters who never opened the product manual. Every spec you read here was checked against the manufacturer's documentation by the person selling the product.
What we sell — and why just one product
We sell a single product: the FetchMate Automatic Ball Launcher, a compact fetch machine we chose specifically for small and medium dogs. Three launch distances (6 m, 10 m and 14 m), five mini ETPU balls included, and a rechargeable battery that gives 5–6 hours of play per charge.
Why only one? Because most "best dog ball launcher" pages in the UK are affiliate round-ups: the same five products, the same recycled blurbs, and no way of knowing whether any of it suits your cocker spaniel. We took the opposite route. We compared the options on the market — you can read that comparison on our best dog ball launcher UK page — picked the one we were prepared to put our name on, and put our effort into describing it accurately rather than describing everything superficially.
It also means we're comfortable telling you when it's the wrong product. If your dog is a large or powerful breed, the mini balls and throw distances won't suit — our guide to ball launchers for large dogs says so plainly and points you elsewhere.
How we work
Every specification we publish is verified against the manufacturer's manual, one line at a time. Where the manual and a marketing infographic disagree, the manual wins. Where neither source confirms a figure, that figure doesn't appear on this site — full stop. We've already removed claims you'll still find on other listings for similar machines, because we couldn't verify them. The full method, including what we had to strike out, is on our how we verify page.
We'll also tell you what we haven't done yet: we don't run an instrumented test bench, and we don't pretend to. What we publish is verified documentation, not fabricated lab results.
Honest by default
We don't post fake reviews, we don't invent five-star ratings, and we don't dress supplier feedback up as our own customers' words. As a new UK store we currently have zero customer reviews — and we'd rather show you zero than show you fiction. When real reviews arrive, they'll be published as received, critical ones included.
The same goes for the product itself. The included balls are chew-resistant but, in the manufacturer's own words, not completely unbreakable. The launcher doesn't run while it's charging. You'll hear the launch spring — it's not silent. Those limits are on the site because you deserve to know them before you pay, not after.
Who you are buying from
FetchMate is the trading identity of Loïc Chiappini EI, a French sole trader (SIREN 107 302 911), 8 boulevard Jeanne d'Arc, 13005 Marseille, France, selling to consumers in the United Kingdom. Buying from a trader based in France does not reduce your rights: the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 apply to your purchase, alongside our own 30-day return window. Delivery is free, UK only — details in our Shipping Policy and Terms of Sale.
Get in touch
Questions about the launcher, your dog's size, an order or a return? Email contact@dog-ball-launcher.co.uk — we reply within 24–48 hours on working days. If the launcher isn't right for your dog, we'll say so before you buy. We'd rather lose a sale than take one that ends in a return.